• Shipping & Delivery
• Privacy & Security
• Returns & Replacements
• Ordering
• Viewing Orders
• Updating Account Information

Shipping & Delivery

When will my order ship?
The Distribution Center may take up to 2 to 5 business days to process your order depending on order volume and product availability date. Upgrading your shipping from ground freight expedites the shipping portion of your order only.

Do you ship internationally or to PO boxes?
We currently do not ship internationally. We DO ship to PO Boxes.

Privacy & Security

Please see our Privacy Policy page.

Returns & Replacements

Need to return an item or all of your order? No worries, we have a killer 60-day Risk-Free/Hassle-Free Return Policy. We want every visitor to have the best possible shopping experience so we make it super easy to return stuff.

To return to Lost:

Please follow these steps to help us process your return:

1. Select the items you are returning and check the return box on the form on your packing slip.
2. Enclose the completed return form in the original package (perforate at center section).
3. Remove or cover any other labels and barcodes on the package.
4. Use the prepaid UPS or USPS return label included with your package, and give the package to either your UPS driver or USPS mail carrier. You can also drop it off at a UPS Store, or put your package in any USPS mail box.

Please allow 2-4 weeks to process your return and receive your refund. If you wish to exchange product, please return the undesired item for a full refund and make a new purchase online.

Lost Web Returns -

What happens if I have received damaged or incorrect merchandise?
We will refund or exchange the damaged merchandise. If you receive damaged or incorrect product please make sure to tell the Customer Service Representative, they will assign you a RA # and will instruct you on how to proceed.

Address for damaged or incorrect product:
Lost Web Customer Service -

We recommend you ship your item with a carrier that provides a tracking number as well as insurance. Metal Mulisha will not be held liable for products lost in transit. Turn around time for credits and replacements is 2-4 weeks.

Ordering

Add the products you wish to buy to your cart. Click CHECKOUT and go through the 1-page checkout process.

Viewing Orders

You can view your orders and check on their status by logging into your account.

Updating Account Information

You can also update all your account info by logging into your account.