• Shipping & Delivery
• Privacy & Security
• Returns & Replacements
• Ordering
• Viewing Orders
• Updating Account Information

Shipping & Delivery

When will my order ship?
The Distribution Center may take up to 2 to 5 business days to process your order depending on order volume and product availability date. Upgrading your shipping from ground freight expedites the shipping portion of your order only. If you need additional information regarding ship date please contact Lost Customer Service at orders@lostclothing.com.

Do you ship internationally or to PO boxes?
We currently do not ship internationally, to any PO Box addresses, or to Puerto Rico or Guam. Sorry for the inconvenience.

Privacy & Security

Please see our Privacy Policy page.

Returns & Replacements

You may return your unused product for a full refund within 30 days of purchase date. We do not offer direct exchanges. If you wish to exchange product you will need to return the undesired product for a full refund and make your new purchases at lostenterprises.com

To return to Lost:

Once you download the return form please fill out completely and be sure to call or email customer service for your RA # at 949-428-2800 or orders@lostclothing.com. Please state that you are a ...Lost Web consumer when you call. We will not accept returns without a RA #. For faster processing please mark the RA# clearly on the outside of the box. Below you will see the information as to where you should send your returned items as well as the link to download the return form.

Download Return Form

Lost Web Returns - 14350 Myford Rd., Irvine CA 92606

What happens if I have received damaged or incorrect merchandise?
We will refund or exchange the damaged merchandise. If you receive damaged or incorrect product please make sure to tell the Customer Service Representative, they will assign you a RA # and will instruct you on how to proceed.

Address for damaged or incorrect product:
Lost Web Customer Service - 14350 Myford Rd., Irvine CA 92606

We recommend you ship your item with a carrier that provides a tracking number as well as insurance. Metal Mulisha will not be held liable for products lost in transit. Turn around time for credits and replacements is 2-4 weeks.

Ordering

Add the products you wish to buy to your cart. Click CHECKOUT and go through the 1-page checkout process.

Viewing Orders

You can view your orders and check on their status by logging into your account.

Updating Account Information

You can also update all your account info by logging into your account.